Refund and Return Policy
At Freshstyleluis, our dedication extends beyond offering premium fishing gear; we are committed to ensuring a customer experience marked by satisfaction and trust. We understand that sometimes returns or refunds are necessary. This meticulously detailed Refund and Return Policy provides comprehensive guidelines and procedures to make the process transparent and fair for all our valued customers.
1. Comprehensive Eligibility for Returns and Refunds:
Generous Return Period: We offer a 60-day return window from the date of original purchase, giving you ample time to evaluate your product and ensure it meets your expectations. This timeframe reflects our commitment to your satisfaction.
Pristine Condition of Returned Products: To be eligible for a return, all products must be in their original condition, which includes being unused, undamaged, and returned with all original packaging, tags, labels, accompanying accessories, manuals, and any promotional materials. Items must be in a condition that allows us to restock and resell. Products showing signs of wear, misuse, or damage will not be accepted.
Refund Criteria: Refunds will be issued for eligible returns that meet all the outlined criteria. Once the returned item is received, carefully inspected, and found acceptable, the refund will be processed using the original payment method. Refunds cover the original purchase price of the product only, excluding shipping and handling charges unless the return is due to our error or a defective product.
Clear Exceptions to Returns: Some specific items are excluded from eligibility for return or refund. These include:
Custom-Made Products: Items that have been customized, personalized, or made according to your specifications cannot be returned or refunded, unless a verifiable manufacturing defect is present. This is due to the unique nature of these products.
Clearance and Final Sale Items: Items marked as “Clearance,” “Final Sale,” or similar are not eligible for return or refund, unless they have a manufacturing defect. These items are sold at a reduced price.
Perishable Goods: Goods that are perishable, such as certain types of bait, are not eligible for returns.
Products Damaged by Misuse: Items damaged due to misuse, negligence, improper storage, accidents, or any modifications not authorized by Freshstyleluis, will not be accepted for return or refund.
Missing Original Packaging or Parts: Returns will not be accepted if they are missing original packaging materials, tags, labels, parts, accessories, or accompanying manuals or promotional material that came with the product.
Partial Return Considerations: For bundled products or sets of items, we generally require that all components of the bundle or set be returned. Partial returns of only certain items within a bundle will be subject to review and acceptance at our discretion.
2. The Return Process – A Step-by-Step Guide:
Initial Contact with Customer Support: To initiate a return, you must contact our customer support team by email at info@freshstyleluis.com or by calling (540) 726-3854. Provide your order number, the specific item you wish to return, and the reason for the return. This will enable us to assist you promptly.
Acquiring a Return Authorization (RA) Number: Our customer service team will evaluate your return request. If eligible, we will provide you with a unique Return Authorization (RA) number. This number must be prominently marked on the outside of the return packaging. Returns sent without an RA number may not be accepted and could be returned to you at your expense.
Responsibility for Return Shipping Costs: You will be responsible for the return shipping costs unless the reason for the return is an error on our part or a defective product. In those cases, Freshstyleluis will provide you with a prepaid shipping label or arrange alternative shipping. We strongly advise you to use a shipping method that offers tracking and insurance, as we are not liable for lost or damaged returns during transit.
Packaging Guidelines for Returns: When returning items, carefully pack them in the original packaging (if possible) or other suitable packaging to prevent damage during shipping. Ensure that the items are returned in the same condition in which they were received.
3. Refund Processing – Detailed Procedures:
Return Inspection and Approval: Once we receive your return, our team will conduct a thorough inspection to ensure it meets all eligibility criteria. If the return is approved, we will move forward with the refund.
Refund Timeline: After the return is approved, refunds will be processed within 7 to 10 business days. The exact time it takes for the refund to reflect in your account depends on the processing times of your financial institution.
Method of Refund: Refunds will be processed using the same payment method used for your original purchase. This might include credits back to your credit card, PayPal account, or another payment method used during the original transaction.
Partial Refunds: In some limited cases, partial refunds may be offered for products that are not returned in their original condition but still possess a degree of value. These situations will be considered on a case-by-case basis at our sole discretion.
Non-Refundable Fees: Original shipping and handling costs are generally non-refundable, unless the return is the result of an error on our part or a defective product.
4. Exchanges – Policies and Procedures:
Exchange Policy: Freshstyleluis does not offer direct exchanges. If you would prefer a different product, please follow our return procedure. You will receive a refund, if eligible, and can then place a new order for the desired item.
Exchange Availability: New orders are always subject to stock availability.
5. Contact Information:
For any questions or concerns about this Refund and Return Policy or for assistance with a return, please conhstyleluis
Street: 511 Westview St Narrows, Virginia (VA)
Phone: (540) 726-3854
Email: info@freshstyleluis.com
Website: freshstyleluis.com