Delivery Policy 

Effective Date: December 27, 2024

At FreshStyleLuis, we are committed to ensuring that your premium fishing gear reaches you safely, efficiently, and within a reasonable timeframe. Our comprehensive delivery policy is designed to provide you with all the necessary information regarding our shipping options, delivery times, and related procedures for all orders placed at freshstyleluis.com. We aim to make the delivery process as seamless and transparent as possible from the moment you place your order until it arrives at your doorstep.

Detailed Overview of Shipping Options

To meet the diverse needs of our customers, we offer a variety of shipping options for orders placed on our website:

  1. Standard Shipping (Domestic):

    • Estimated Delivery Time: Standard shipping typically delivers within 5-7 business days after the order is processed. Please note that this is an estimated delivery time and may vary depending on your location and local carrier conditions.

    • Geographic Coverage: This shipping option is available for all locations within the continental United States.

    • Cost Determination: Standard shipping costs are calculated based on the weight, dimensions, and destination of your order.

    • Ideal For: Customers who are not in a rush and prefer a cost-effective shipping option.

  2. Expedited Shipping (Domestic):

    • Estimated Delivery Time: Expedited shipping generally delivers within 2-3 business days after the order has been processed. This service is designed for time-sensitive purchases.

    • Geographic Coverage: Expedited shipping is available for all locations within the continental United States.

    • Cost Consideration: This option incurs additional costs, which will be clearly displayed during the checkout process before you finalize your purchase.

    • Ideal For: Customers who require their items quickly and are willing to pay a premium for faster delivery.

  3. International Shipping:

    • Availability: We ship to a select list of international destinations. If your country is not listed during checkout, please contact us directly to inquire about international shipping options and estimated costs.

    • Delivery Time: International shipping times vary greatly depending on the destination country, customs procedures, and local postal services. It may take anywhere from 7 to 21 business days, or potentially longer depending on various factors.

    • Cost: International shipping costs are calculated based on the destination, weight, and dimensions of the package. These costs will be displayed at checkout.

    • Customs Responsibilities: Customers are responsible for any customs duties, taxes, and fees applied by their country’s authorities.

    • Ideal For: Customers located outside of the United States who wish to purchase FreshStyleLuis products.

  4. In-Store Pickup:

    • Convenient Local Option: Customers residing near our physical store have the option to pick up their orders in person. This option is ideal for those who wish to avoid shipping costs and receive their items more quickly.

    • Pickup Process: When placing your order, select the in-store pickup option at checkout. We will notify you once your order is ready, and you can arrange a convenient pickup time with our customer service team.

    • Scheduling: After your order is ready for pickup, we will contact you to schedule a convenient pickup time. Please contact our store or email us at info@freshstyleluis.com to coordinate this.

    • Ideal For: Local customers who prefer picking up their items directly from our store.

Detailed Explanation of Order Processing Time

  • Processing Timeline: We typically require 1-2 business days to process your order. This includes the time needed for verification, quality checks, and packaging your items securely for shipment.

  • Weekend and Holiday Processing: Orders placed on weekends or holidays will be processed on the next business day.

  • Order Tracking: Once your order has been processed and is ready for shipping, we will notify you via email, along with your tracking number.

Breakdown of Shipping Costs

  • Cost Calculation: Shipping costs are calculated based on several factors including:

    • The weight of the packaged order.

    • The dimensions of the package.

    • The destination address.

    • The chosen shipping method.

  • Transparent Pricing: Shipping costs are transparent and will be clearly displayed during the checkout process before you finalize your purchase.

Order Tracking and Shipment Updates

  • Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email that includes a unique tracking number.

  • Tracking Portal: You can use the tracking number to monitor your package’s journey on the carrier’s website.

  • Tracking Number Issues: If you do not receive a tracking number within 24 hours of your order being shipped, please contact us at info@freshstyleluis.com.

  • Email Tracking Notifications: You will receive regular email updates on the status of your shipment including when the order has shipped and when it is out for delivery.

Importance of an Accurate Delivery Address

  • Responsibility: It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address for any errors or omissions before completing your purchase.

  • Address Errors: FreshStyleLuis is not responsible for lost or delayed shipments resulting from incorrect address information that was provided.

  • No PO Boxes: We do not ship to P.O. boxes. A valid physical street address is required for delivery.

Handling Delivery Problems and Claims

  • Delivery Issue Reporting: In the rare event that you experience issues with your delivery, such as delays, lost packages, or damaged goods, please contact our customer support team immediately at (540) 726-3854 or via email at info@freshstyleluis.com.

  • Damage Documentation: If your package arrives damaged, please document the damage with photos and notify us within 48 hours of delivery. We will assist with filing a claim with the shipping carrier.

  • Resolution Process: We will work with our shipping partners to resolve any delivery issues as quickly as possible.

Shipping Restrictions and Limitations

  • Item Restrictions: Certain items may have specific shipping restrictions due to their size, weight, or regulatory requirements. Any applicable restrictions will be communicated on the product page and during the checkout process.

  • Shipping Adjustments: FreshStyleLuis reserves the right to adjust shipping options or cancel an order if shipping restrictions are applicable.

Addressing Delays in Delivery

  • Potential Causes for Delays: While we make every effort to meet our delivery timelines, unforeseen circumstances may cause delays, such as weather conditions, carrier issues, or other factors beyond our control.

  • Communication During Delays: In the event of a significant delay, we will contact you via email to provide updates and keep you informed about the situation.

Modifications to this Delivery Policy

FreshStyleLuis reserves the right to modify or update this Delivery Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. We recommend reviewing this policy periodically to remain informed about our delivery procedures.

We are committed to providing a seamless, reliable, and efficient delivery experience. Thank you for choosing FreshStyleLuis.

Contact Information: