Payment Policy 

Effective Date: December 27, 2024

At FreshStyleLuis, we prioritize providing a secure, transparent, and user-friendly payment experience. This comprehensive payment policy outlines all the accepted payment methods, security measures, and procedures for transactions made both online at freshstyleluis.com and in our physical store. We strive to ensure that every payment process is handled with the utmost care and diligence.

Extensive Array of Accepted Payment Methods

We understand that offering a wide variety of payment methods is crucial to meet the diverse needs of our valued customers. Therefore, we accept the following payment methods:

  1. Credit and Debit Cards:

    • Major Card Acceptance: We gladly accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. This allows you to use your preferred card for any purchase, ensuring flexibility and convenience.

    • Secure Processing: All credit and debit card transactions are processed through highly secure, encrypted payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS). This rigorous standard ensures that your sensitive financial information is protected from unauthorized access and fraudulent activity.

    • Verification Enhancements: For enhanced security, we may implement additional verification steps such as 3D Secure authentication (Verified by Visa, MasterCard SecureCode, American Express SafeKey). This further protects your card against unauthorized usage and strengthens our security measures.

  2. PayPal:

    • Streamlined Online Checkout: PayPal offers a quick, secure, and efficient method to complete your online purchases, eliminating the need to enter your card information directly on our website.

    • Buyer Protection Policies: PayPal offers robust buyer protection policies that provide an extra layer of security and assurance, allowing you to shop with complete confidence.

    • Payment Flexibility: PayPal supports diverse funding options, including bank accounts, credit cards, and PayPal balances, offering flexibility and convenience in your payment choices.

  3. Digital Wallets (Apple Pay and Google Pay):

    • Mobile Payment Ease: Apple Pay and Google Pay provide convenient, contactless ways to pay, particularly when using mobile devices. You can complete your transaction quickly and easily by selecting your preferred digital wallet during the checkout process.

    • Enhanced Security: Both Apple Pay and Google Pay employ tokenization technology, which replaces your actual card number with a unique device-specific number for each transaction. This enhances the security of your financial data by reducing the risk of exposure.

    • Fast and Smooth Transactions: These digital wallets facilitate swift, hassle-free transactions, improving your overall shopping experience.

  4. Bank Transfers (Direct Bank Deposits):

    • Ideal for Large Purchases: For larger purchases or if you prefer paying directly from your bank account, we accept direct bank transfers. This method is well-suited for customers who prefer not using credit cards or digital payment options.

    • Contact for Instructions: To initiate a bank transfer, please contact our customer service team at [email protected]. We will provide you with our bank account details and instructions on how to make the transfer.

    • Processing Timeline: Please note that your order will be processed only after the funds have been cleared and reflected in our bank account, which can take 1-3 business days depending on your bank.

  5. FreshStyleLuis Gift Cards and Promotional Codes:

    • Redemption Flexibility: Gift cards issued by FreshStyleLuis can be redeemed for merchandise both online at freshstyleluis.com and in our physical store. Please note that gift cards cannot be exchanged for cash.

    • Promotional Offers: We frequently offer promotional codes for discounts and special sales events. These promotional codes can be applied during checkout to reduce your total purchase price. Please carefully review the terms and conditions associated with each promotional code for expiration dates and any other specific restrictions.

Comprehensive Payment Security Measures

At FreshStyleLuis, the security of your financial data is paramount. We use the following measures to ensure secure transactions:

  • SSL Encryption Protocol: All online transactions on freshstyleluis.com are encrypted using Secure Socket Layer (SSL) technology, which ensures that any data transmitted between your browser and our servers remains private, secure, and unreadable to third parties.

  • No Storage of Credit Card Information: We strictly do not store your credit card details on our servers. Payment information is handled securely by our PCI DSS compliant payment gateway providers, providing a high level of data security and minimizing the risk of data breaches.

  • Regular Security Audits: We regularly conduct security audits to ensure that our systems remain compliant with the latest security standards and industry best practices. This proactive approach helps us stay ahead of any potential security threats and ensures the continuous safety of your data.

Detailed Payment Confirmation Process

Upon the successful completion of a payment, you will receive a detailed confirmation email that contains the following:

  • A unique order number that you can use for any future reference.

  • A comprehensive summary of all the items purchased, including the quantities, descriptions, and individual prices.

  • The total amount charged for your order, including any applicable taxes and shipping fees.

  • Your detailed shipping information.

  • The estimated delivery time for your order.

  • A link to track your order once it has been shipped.
    *Please check your email’s spam folder if you do not receive a confirmation email within 24 hours of making your purchase. If you are unable to locate the email in your spam folder, please contact our customer support team.

Currency, Sales Tax, and Payment Troubleshooting

  • Transaction Currency: All transactions made on freshstyleluis.com are processed in United States Dollars (USD). If you are paying with a card in a different currency, your bank or credit card provider will handle the currency conversion, which may include additional fees.

  • Sales Tax Application: Sales tax will be applied to all orders based on the applicable state and local regulations for shipping addresses within Virginia. The sales tax amount will be clearly displayed during the checkout process, allowing for complete transparency.

  • Payment Failure Resolution: In the event of any payment issues, such as a declined card or insufficient funds, please first ensure that all your payment information is entered correctly, including the card number, expiration date, and CVV code. If problems persist, please contact our customer support team at (540) 726-3854 or via email at [email protected], and we will be happy to assist you.

FreshStyleLuis’s Right to Cancel Orders

FreshStyleLuis reserves the right to cancel any order if:

  • There are issues with payment processing or verification that cannot be resolved.

  • Suspected or confirmed instances of fraud or unauthorized transactions are detected.

  • The item you ordered is out of stock or no longer available.

  • There are other valid reasons that necessitate the cancellation of the order.

  • If an order needs to be canceled for any reason, we will notify you immediately via email and provide a full refund for all payments made.

Policy Modifications and Updates

FreshStyleLuis reserves the right to modify or update this Payment Policy at any time. Any changes to this policy will be posted on this page, and they will be effective immediately upon posting. We encourage all our customers to periodically review our Payment Policy to stay informed about our current payment procedures.

Our commitment is to provide you with a secure, convenient, and satisfying shopping experience. We appreciate your business and thank you for choosing FreshStyleLuis for all your high-end fishing gear needs.

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